“Luckily, the public sector is showing the way. The Ministry of the Environment is introducing electronic services to building permit processes, the Land Survey of Finland has faith in open data, both KELA - The Social Insurance Institution of Finland and the tax authorities are acting in sensible ways. It should be noted that this is not an issue of channels, terminal devices and services, but growth, development and the future.”
Ville Tolvanen 27.9.2012

What is the aim of the change?

Effectiveness and humanity from digitality

Rapid changes in the digital and virtual world offer growth opportunities for future businesses. By 2030, digital value creation will equal material value creation, with a large number of completely digital products and services being created. In addition, the digital aspect will introduce intelligence into physical products. Digitality and openness of information, including the opening up of public databases, will provide new types of global business opportunities. Finland’s strong ICT competence can be used in diverse ways in the development of products and services. Various planning, design and simulation tools and new production methods, such as 3D printing, will develop as part of production. Digital production and Finland’s reputation as a production-friendly country will prevent design and production business from leaving the country. Industry supports our strong growth sectors, including cleantech products, services and competencies.

Routines for robots, people care for people

The need for various services will increase as the population ages. However, the possibilities offered by ICT could be decisive in enabling e.g. older people to live at home. Cameras, detectors and monitoring systems produce real-time, precise information in support of steering and planning. In the future, an increasing number of services will operate online 24 hours a day, independent of time and place.

Digitalisation enhances the production of services. Communal Internet expertise and production of information is increasingly used in service provision. This enables services to be planned and implemented flexibly, based on people’s needs. The base of service providers will diversify when, for instance, person-to-person services and voluntary networks participate in the provision of informal care, with senior experts used as mentors.

Many functions in society will have to be automated and robotised in the future, as workforce diminishes and global competition requires greater operational efficiency. Partner robots will be used to assist people both at home and at work. The input of digital natives into service development will be considerable. An increasing share of ICT and automation is bound to attract young workforce, even to traditional industries.

Citizens will be included in refining information

A flexible and enabling public administration is the prerequisite for sharpening our national competitiveness. In a number of ways, speed and efficiency of administration will influence the balance of the national economy and the emergence of the prerequisites for growth. Efficiency is required in order to cut the now heavy costs of the public sector. Alongside digitality and virtuality, openness of information is a key to the public administration’s development, since all of these increase the involvement of citizens in the workings of society and in decision-making. Rapid trials may also be used to support the identification of best practices.

Administrative services can be improved through diverse cooperation between the public sector and private actors. Services must be developed on the basis of people’s needs. Cooperation that refines information will work when citizens and businesses participate in all stages of development, from collecting information to refining and utilising it. With the use of features such as participatory budgeting and planning, control is transforming into facilitative administration. Digital administration is also enabling better services for enterprises and the development of new business concepts.

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